Practical tech help for Belgium
Tech support in Belgium.
Microsoft & Proximus.
We provide independent support for all Microsoft products and Proximus services. Get practical help with software, devices, internet, Wi-Fi, TV, mobile and email. When only the provider can act, we direct you to official support.
Phone line not configured yet. A guided request form, not live chat.
Choose a product or service
Browse Microsoft products and Proximus services. Can't see your Microsoft product? Select All Microsoft products.
The step-by-step guides are currently written in English only. Official provider links open the provider's own pages, which may be available in your language.
Windows Update is stuck or failing12 min
Quick steps
- 1Save your work, back up important files, restart, and keep the PC plugged in and online.
- 2On Windows 11, run the Windows Update troubleshooter in Get Help from the official article.
- 3Check available disk space in Settings > System > Storage, then retry Windows Update. Space requirements vary by update.
Find your BitLocker recovery key5 min
Quick steps
- 1Note the first eight digits of the recovery key ID shown on your locked device.
- 2On another device, follow the official article to Microsoft's recovery-key page and sign in there. Match the key ID and use its 48-digit recovery key.
- 3For a work-managed device, contact your IT department. Microsoft cannot recreate a lost key; resetting the device removes your files.
Change keyboard to Belgian AZERTY3 min
Quick steps
- 1On Windows 11, open Settings > Time & language > Language & region.
- 2Next to your language, select … > Language options > Keyboards > Add a keyboard, then Belgian (Period).
- 3Switch layouts with Windows key + Space. For Windows 10, use the Windows 10 tab in the official article.
My PC is slow after startup10 min
Quick steps
- 1On Windows 11, open Task Manager > Startup apps and disable apps you don't need at startup.
- 2Open Settings > System > Storage > Storage Sense. Review cleanup settings before running it so you don't remove files you need.
- 3Install pending Windows updates and restart after saving your work.
How we help
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Search
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Follow
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Official help
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From the desktop to the network
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Public guides need no login and collect no account details. The support-request form is a preview for now: details typed there are not submitted. If someone calls claiming to be from a tech company, hang up.
Questions people ask
What do you support?
We provide independent support for all Microsoft products and Proximus services, including internet, Wi-Fi, TV, mobile and email. The guides here cover selected common issues; the full Microsoft directory and official Proximus support are linked.
Are you Microsoft or Proximus?
No. We are an independent support service, not affiliated with either company. Account, warranty, contract and billing decisions must be handled by the relevant provider.
Do you need my password?
Never. There is no login on this site and we will never ask for codes or remote access you didn't request.
Which languages do you support?
This website and the request form are available in English, French and Dutch. The step-by-step guides are currently in English only.
Is this free?
All guides are free to read. Official support channels are linked directly.
Contact
We provide independent technical support for all Microsoft products and Proximus services. Account ownership, billing, contracts and warranty decisions remain with the provider.
Phone line not configured yet. A guided request form, not live chat.
Need the product or service provider?
For account access, purchases, refunds, subscription changes or warranty decisions, use the relevant provider's official support channel.
Contact official Microsoft supportContact official Proximus support